Schedule of Fees

Electricity and Gas

Fees Amount
Failure to provide 30 days notice to terminate Agreement - Early Termination Fee. This fee is not applicable to Pulse Energy Legacy Customers. $150.00+GST
Special or Final Read $30.00
Electricity Reconnection From $75.00*
Electricity Disconnection (per visit) $95.00*
Electricity After Hours Reconnection** $125.00
Gas Disconnection or Reconnection  As quoted
Gas After Hours Disconnection or Reconnection** As quoted
Gas Same Day Disconnection or Reconnection As quoted
Safety Reconnection and Disconnection (based on the network) $30 - $200.00
LPG Urgent Bottle Delivery Fee $90 - $190.00
Debt Administration $25.00
Customer Site Visit $60.00
Electricity Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test) Up to $140.00
Lost Asset Fee  As quoted
Electricity New Connection or Livening $95.00
Electricity Capacity Upgrade or Downgrade $140.00
Gas Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test) As quoted
Gas New Connection or Livening As quoted
Gas Capacity Upgrade or Downgrade As quoted
Bill Copy $5.00
Credit Refund (direct credit only. Free on closed Accounts). $15.00
Pricing Plan Change (one free change per annum). $15.00
Residential Bond (special circumstances apply) Up to $150.00
Debt Collection All Costs
No Access Fee $25.00
Administration of Arrears Up to $1.15/day

The above fees may be adjusted in accordance with your Product Schedule.

All fees are GST inclusive except for the Early Termination Fee.

A combination of charges may apply to individual tasks.

A 1.5% credit card surcharge fee will be charged and added to payments made by Mastercard and Visa. Credit card surcharge will be taken at the time of payment and will not appear on your bill.

Your account will be charged in New Zealand Dollars.

*If your disconnection or reconnection fee is going to exceed this we will make contact with you.

**The afterhours fee applies to any reconnection that is requested after 4pm and for completion the same day, or any reconnection where the customer requests that it be done from 4pm onwards. The after hours reconnection fee also applies to Weekends and Public Holidays. Additional charges may apply for public holiday LPG deliveries.


Broadband and Phone

Standard rates for excessive Broadband usage will be charged at $0.1+GST/GB

Fees Amount (GST exclusive)
Monthly Unlimited Broadband Depends on plan type (see schedule below)
Modem Delivery / Modem Return Fee $14.95
Modem Fee $150
Blocking Fee $10
Unblocking Fee $10
Administration of Arrears $1 per day


Standard and BundleUp Rates

  ADSL/VDSL UFB 30/10 UFB 100/20 UFB 200/20 UFB Max/500

Standard Rates (GST







BundleUp Rates (GST








Phone Service

Our base product for the Phone Services is the National Landline Plan which includes line rental. The other features can be added.

Fees Amount (GST exclusive)

Unlimited National Landline Calling

Line Rental (base product)




Unlimited NZ Mobile Calling

Unlimited International Landline Calling to 30 Countries*


Other Phone Charges*


*Other Charges will apply if you make calls outside of your chosen calling plan.  For a list of countries included in the above plan, visit

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