We’re here to help.

Our thoughts are with those affected by the severe weather across the North Island and Tasman. If you’re currently without power, please check if there is an outage with your local lines company. If the outage is not known, please call 0800 785 733 and press 1.

In the event of an emergency, call 111.

If you have any questions about your account or need support, please contact our Customer Care team on 0800 785 733 or email customer.care@pulseenergy.co.nz

Terms and Conditions

Standard Residential Terms

Standard Residential Terms
This Agreement applies to all Pulse Energy customers and is referred to by the Product Schedule.
Standard Residential Terms - Broadband and Phone Services
This Agreement applies to all Pulse Energy Broadband customers.
Promotional Terms and Conditions
This Agreement applies to all Pulse Energy customers.

Notice of Exemption

Notice of Exemption

Notice of Exemption of the Low Fixed Tariff option for some domestic customers in the Marlborough Lines and Alpine Energy network area.

Residential Product Schedule

Product Schedule - Pulse Energy Price Promise
This Product Schedule applies to all Pulse Energy customers on our Price Promise plan.
Product Schedule - Pulse Energy Freedom
This Product Schedule applies to all Pulse Energy customers on our Freedom plan.
Product Schedule - Power Shift

This Product Schedule applies to all Pulse Energy customers on our Power Shift plan
Product Schedule - Pulse Energy Broadband

This Product Schedule applies to all Pulse Energy customers on our Pulse Energy Broadband Plan.

Business Agreement

Standard Business Terms
This Agreement applies to all Pulse Energy Business customers and is referred to by the Product Schedule.

Community Initiatives

Pay it Forward Dollar for Dollar Campaign
Pay it Forward Dollar for Dollar Terms and Conditions.
Powering Your Community Fund
Powering Your Community Fund Terms and Conditions.

Website Terms of Use

Website Terms of Use
This Agreement applies to all customers.

Pop up imagery Website

Pulse Website pop up banner mobile image 830 x 230px

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