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Customer Support Hub 

It’s really important to us that our customers feel looked after.

Our Customer Support Hub is where you will find a range of useful resources including budgeting support tools and energy efficiency advice.

We will update this page regularly with our favourite support services.

Pay It Forward Programme
Pay it Forward Programme

Our customers can contribute as little as $2 per month on their power bill to support households experiencing energy hardship. Every $ counts!

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Payment Options

We offer a range of different payment solutions for our customers. You can choose an option which best suits your needs.

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Budgeting Advice/Tools
Budgeting Advice/Tools

We have many budgeting services and resources available to you. MoneyTalks provide free financial mentoring to families, while the Sorted Budget calculator can help you prioritize household bills.

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Energy Efficiency
Energy Efficiency


We have a range of hints and tips to help you make your home more energy efficient and to save money on your energy bills. The Genless  running costs calculator will tell you just how much your appliances cost to run. 

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Free Financial Mentoring

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How to save money
on your power bill

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