As a Pulse Energy customer, we will read your meter every month to ensure each bill is up to date and accurate. This means you only pay for the electricity your home has actually used.
All you have to do is make sure we have access to your meter.
If we are unable to gain access to your meter, we will leave a card in your mailbox to advise you of this. You can either email us with your meter read (within 48 hours) at firstname.lastname@example.org or call us on 0800 785 733.
Need to provide a key?
How to read your meter
To help you read your meter, we have provided an explanation of the three most common meter types– Digital, Dial and Electronic. If you are having difficulty reading your meter, please contact us.
- Our meter readers are well trained and professional.
- Any meter reader who visits your home will have a card identifying them as a representative of Wells Metering Services – a company responsible for reading the majority of meters across New Zealand.
- Once we receive your key, it will be stored in a safe facility and will not be used for any other purpose.
- If we were unable to gain access for any reason, our meter reader will leave a card in your mailbox. You can contact us within 48 hours and provide us with your meter reading.