We’re here to help.
Our thoughts are with those affected by the severe weather across the North Island and Tasman. If you’re currently without power, please check if there is an outage with your local lines company. If the outage is not known, please call 0800 785 733 and press 1.
In the event of an emergency, call 111.
If you have any questions about your account or need support, please contact our Customer Care team on 0800 785 733 or email customer.care@pulseenergy.co.nz
My Account is the most convenient way to manage your account online. You can view your usage and your bills, check your account balance, and make a payment online.
You can now make credit card payments and check your account balance quickly and securely using our 24/7 self-service available when you call us.
To get started, you’ll need:
Your Account Number
Your date of birth
The phone number linked to your account
Fern is available to help 24/7!
When speaking to Fern, it’s best to ask one question at a time and use simple or short phrases.
chat with fern
Once you have received your modem in the mail, and you have received a text message from us telling you your connection is ready, you can get your broadband set up in just a few minutes.
Follow these simple instructions to get you on your way.
If you have Fibre and received your modem after 9 March 2022, please follow the instructions below:
If you have received your modem before 9 March 2022 or have ADSL/VDSL Connections, please follow the instructions below:
Note: If your house doesn’t have an ONT and you have requested a new Fibre connection, a technician will visit your home to install your broadband and set up your modem for you.
No, we currently don’t have an app. To find out how much power you have used over a certain period, you can request this here.
We offer no long term contracts. If you need to leave, you can at any time.
If you have received a joining credit, this may be added to your final bill if you leave within the first 12 months.
We offer a range of payments options to suit you and your household:
Visit our payment options page to find out more.
Yes we do require a standard credit check to join Pulse Energy.
Monday to Friday 8am - 5pm (excluding public holidays)
Po Box 10044, Auckland 1446
Contact our team
Join Pulse Energy today and receive a $150 joining credit on your first power bill plus 2 months free broadband.*
Please complete the form below and one of the team will be in touch soon.
*Terms apply