CONTACT US CONTACT US

CONTACT US

Did you know you can use my account portal to check your power bill and update your details?

Phone:

0800 785 733

Office hours:

Monday to Friday 8am - 5pm (excluding public holidays)

Email: 

Contact us by email

Mail:

Po Box 10044, Auckland 1446

Faults: 

0800 785 733 - press 1 

Feedback and complaints:

Click here

 

 

Contact our team

Our team will contact you using the above information as soon as we can.

Our digital employee, Fern

Do you want to know your account balance or when your next power bill is due? Fern is available to help 24/7!

When speaking to Fern, it’s best to ask one question at a time and use simple or short phrases.

chat with fern

Our digital employee, Fern

Frequently asked questions

How do I set up my modem?

Once you have received your modem in the mail, and you have received a text message from us telling you your connection is ready, you can get your broadband set up in just a few minutes.

Follow these simple instructions to get you on your way.

If you have Fibre and received your modem after 9 March 2022, please follow the instructions below:

If you have received your modem before 9 March 2022 or have ADSL/VDSL Connections, please follow the instructions below:

Note: If your house doesn’t have an ONT and you have requested a new Fibre connection, a technician will visit your home to install your broadband and set up your modem for you.

Do you have an app that shows your usage?

No, we currently don’t have an app. To find out how much power you have used over a certain period, you can request this here.

Am I locked into a long term contract?

We offer no long term contracts. If you need to leave, all you have to do is give 30 days’ notice. If 30 days’ notice is not provided, then an Early Termination Fee of $150 +GST will apply.

If you have received a joining credit, this may be added to your final bill if you leave within the first 12 months.

How can I pay my bill?

We offer a range of payments options to suit you and your household:

  • SmoothPay
  • Direct Debit
  • My Account
  • NZ Post
  • Automatic Fixed Payment
  • Internet Banking
  • Credit Card
  • BNZ branch
  • Telephone banking

Visit our payment options page to find out more.

Do I have to do a credit check?

Yes we do require a standard credit check to join Pulse Energy.

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Request A Call

If you are interested in joining us or adding broadband to your account, please complete the form below and one of the team will be in touch soon.

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