Our Consumer Care Policy
Looking after our customers is important to us.
Our Consumer Care Policy details our commitment to look after our customers and to help you manage your electricity account.
We want you to have a warm and healthy home. If you are in financial hardship or having trouble paying your bill, our Customer Care Team are here to support you.
We understand that using electricity in your home is important for the wellbeing of you and your family. We will work with you to try keep your electricity connected if you are having trouble paying your bill.
We work hard to make electricity as affordable for our customers as possible. This includes checking to make sure your electricity plan is right for you, providing power saving tips, offering multiple ways to pay your bill and payment arrangements if needed.
Customer Support Hub
Our Customer Support Hub is where you will find a range of useful resources including budgeting support tools and energy efficiency advice.Learn more
Powerswitch lets you find the right electricity and gas plans for your home.Learn more
Utilities Disputes is a free, independent and fair service that resolves complaints about electricity and gas.Learn more