Your electricity
price
charges for
NEW ZEALANDERS
21,131
SURVEY RESULTS
REVEALED
5
%
35
%
48
%
54
%
57
%
32
%
49
%
68
%
3
%
93% indictating price
and 79% customer service
45
%
12
%
21
%
39
%
68
%
27
%
86
%
80
%
76
%
15
%
12
%
SOLAR
PANELS
see local ownership
completed the
use
80
%
use
and
with
and
and
TO SAVE
ENERGY
survey
wash clothes
after 10pm
Service
How people
are switching
electricity
retailers
fixed
compared to 29% in 2014
into a contract
to save money on electricity
indicated they
would cook after
10pm too
is a discount for paying on time
they look
for in an
it is a penalty for paying late.
qualities people look for in an
electricity retailer
the next time they
bought a car
In addition to a good price,
respondents
are
unsure
compared to only 5%
preferring one which
could change every hour
compared to
2% in 2014
Our 21,131 respondents represented households from the North (63%) and South (37%) Islands and covered
11 Networks with 27% not knowing who their local Lines Company is. Respondents were customers of 19 of
the largest electricity retailers with 14% who were not aware of who their retailer is.
Below is a summary of our findings and where we can we have compared the results with our survey in 2014.
satisfied
dissatisfied
with their current electricity retailer
they were
were very
AND
indicated
AND
AND IF
AND
RESULTS SHOWED
WEBSITE
PHONE
AT HOME
AS AN
LIGHT BULBS
WHICH
WAS
active in t
a
ry
r
e
i
n
v
g
e
r
t
y
o
would efer a ice
ep
a
a
r
r
e
ed to
believe
believe
believe
are enjoying
stated
household energy consumption
prompt payment
electricity retailer
solar panels were
discount
for a number of years
reduce
Price
Customer
not being
price is the only thing
they care about
important
locked
Energy
Efficient
of
with
said
difficult
SWITCHING
is time consuming and
that
people
still
prefer
to see charges broken
down on the bill
IF ELECTRIC VEHICLES
WERE THE SAME PRICE
AS OTHER CARS,
in the future
a
en
n
e
d
r
g
th
y
e
ice
buy
w
o
n
o
e
u
l
d
SOLAR PANELS
FREE
SAID THEY
WOULD
WANT SOLAR
THEY
WILL
USE
remained the same
2014
23%
2017
38%
47%
20%
35%
9%
ONE
THREE
in
quality
remain the two
most important
see brand values and product
features as important.
have never switched
energy, metering,
lines, transmission,
administration and
government fees.
has
in 2014
in 2017
for taking the time to complete
The Great New Zealand Energy Survey 2017.
Thank you
