For natural gas, we do actual reads every second month, the other month will be estimated.

However, sometimes the contractor may not be able to access the property, locate the meter, or may face issues like unrestrained dogs or locked gates. If we are unable to take an actual reading for four consecutive months, we will contact you to arrange a special reading. You can provide us with the necessary details, and we will schedule a specific date for the special reading and update the meter reader notes for future reference.

Alternatively, you can provide us with your own readings, and we will update your account to keep your readings up to date.

• Low User: Recommended if your gas consumption is less than 330 kWh (after conversion from cubic meters to kWh). Please check with us if this option is available for you. Only some networks offer a low-user option.

Yes - if you're already a customer with both electricity and Natural Gas or LPG, you can cancel your electricity and continue with gas only. There's no need to switch providers for your gas service.

However, we do not offer Natural Gas or LPG as a standalone product for new customers. To sign up for gas, you must have an active electricity account with us.

• If you have both electricity and gas with us, you’ll receive an All-Energy Discount of $0.30 per day on your gas charges.

• If you were previously on Solar Zero and have now moved to Ecotricity, we’re happy to continue supplying your Natural Gas or LPG service.

• Only residential customers in the North Island can receive Natural Gas, as there are no gas pipes in the South Island. Natural Gas is a highly combustible, odourless (it has a very strong odour added to it to alert you if there are any leaks), and colourless hydrocarbon gas primarily composed of methane, transferred through underground pipes to your property. It is mainly used for heating homes, cooking, and running appliances such as water heaters and dryers.
• On the other hand, LPG bottles, which we provide and service the 45kg each bottle option, can be used for various household purposes like heating water, cooking, and heating homes.
• Installation must be done by an approved contractor and both installation and usage can be costly, as it was historically used to reduce the cost of electricity, however, every situation is different so please speak to a gas fitter to ensure this is the right option for you and your family

• The reading on the gas meter is in cubic meters, this is converted to kwh on billing.  The actual conversion factor varies slightly but is roughly multiplied by 12.

• The all-energy discount is only available if you have both electricity and either Natural Gas or LPG with us.

• It is challenging to compare the cost structure of appliances that run on electricity or gas. We can get the daily power consumption in terms of kWh for the entire property, but appliance-wise power consumption data is not available. This is subject to having a communicating smart meter.
• For Natural Gas, we can only obtain data on a collective basis every two months, as the meter is analogue, and no specific appliance data is available.
• Hence, it is not feasible for us to compare.

• For Natural Gas, if you smell gas either inside or out, evacuate the area and call 111 and then call Vector 0800 764 764
• If you know how to turn off the meter and can do so safely, please do
• For LPG, if you smell gas either inside or outside, evacuate the area and turn off the bottles then call a Gas Fitter to have them checked
• Depending on the cause of the leak you will be responsible for anything after the meter connection point for natural gas and anything from the connection point for LPG.

• To provide you with the rates for Natural Gas or LPG, visit our website, input your address, and follow the prompts accordingly.
• Low User: Recommended if your gas consumption is less than 330 kWh (after conversion from cubic meters to kWh). Please check with us if this option is available for you.

• If you place a Standard Order, LPG bottles are typically delivered within 10 business days, however, some areas are serviced less often and it can take up to 21 days in these more remote locations.
• If you require an urgent delivery, call 0800 785 733. Please indicate this on either the call, the web reorder form or from my account when placing a bottle order, urgent deliveries are used when you are nearly out of gas in both bottles as its not required if you are running low on just one bottle (you will have enough in the other).