Pulse Energy - Quality Service Award Silver Winner: Gas Providers

Pulse Energy is proud to be recognised as a Quality Service Award Silver Winner in the Gas Providers category. This prestigious accolade highlights our unwavering commitment to delivering exceptional service and ensuring our customers feel valued and supported at every interaction. At Pulse, we believe that outstanding service isn’t just a goal - it’s what sets us apart.

Pulse Energy supplies gas, electricity and broadband to homes across New Zealand. The locally owned energy retailer has South Island roots and became a Toitū certified business in 2023.

“At Pulse, we believe that exceptional customer service is the cornerstone of our success,” says Chief Executive, Sharnie Warren. 

“We have an experienced customer care team renowned for providing exceptional customer service. One of our goals is to lead the way in customer service – in today’s competitive marketplace, this is a necessity.”

Pulse believes exceptional customer service is achieved by making customers feel valued through every interaction. Providing a consistent customer experience across all touchpoints is key, whether customers contact us by email, phone or via web chat, the goal is for customers to receive the same level of care and attention.

“Our goal is to exceed customer expectations at every touchpoint. By investing in our customer service team’s capabilities and continuously seeking feedback, we ensure that our customers feel valued and supported,” says Ms Warren.

Pulse Energy also places emphasis on supporting the local community through its Pay It Forward and Community Grant programmes.