No, we currently don’t have an app. To find out how much power you have used over a certain period, you can request this here.
Did you know you can use my account portal to check your power bill and update your details?
CONTACT US
Phone:
Office hours:
Monday to Friday 8am - 5pm (excluding public holidays)
Email:
Mail:
Po Box 10044, Auckland 1446
Faults:
Feedback and complaints:
Contact our team
Our digital employee, Fern
Do you want to know your account balance or when your next power bill is due? Fern is available to help 24/7!
When speaking to Fern, it’s best to ask one question at a time and use simple or short phrases.
chat with fern
Frequently asked questions
How do I set up my modem?
Once you have received your modem in the mail, and you have received a text message from us telling you your connection is ready, you can get your broadband set up in just a few minutes.
Follow these simple instructions to get you on your way.
If you have Fibre and received your modem after 9 March 2022, please follow the instructions below:
If you have received your modem before 9 March 2022 or have ADSL/VDSL Connections, please follow the instructions below:
Note: If your house doesn’t have an ONT and you have requested a new Fibre connection, a technician will visit your home to install your broadband and set up your modem for you.
Do you have an app that shows your usage?
Am I locked into a long term contract?
We offer no long term contracts. If you need to leave, you can at any time.
If you have received a joining credit, this may be added to your final bill if you leave within the first 12 months.
How can I pay my bill?
We offer a range of payments options to suit you and your household:
- SmoothPay
- Direct Debit
- My Account
- NZ Post
- Automatic Fixed Payment
- Internet Banking
- Credit Card
- Telephone banking
Visit our payment options page to find out more.
Do I have to do a credit check?
Yes we do require a standard credit check to join Pulse Energy.
Request A Call
Join Pulse Energy today and receive a $200 joining credit on your first power bill plus 2 months free broadband.*
Please complete the form below and one of the team will be in touch soon.
*Terms apply