Our executive team

Sharnie Warren 

Chief Executive Officer

Sharnie joined Pulse Energy in October 2012. As the Marketing Manager, Sharnie was responsible for all marketing and sponsorship projects for Pulse Energy, Just Energy and Grey Power Electricity.
 
In 2015, Sharnie was promoted to General Manager External Relations and Communications and has since been promoted to General Manager Customer Experience in November 2019. Sharnie leads the Customer Experience Teams including Sales, Marketing, Customer Care, Resolutions, Payments Solutions, Training and Quality. Responsible for the strategic development of external partnerships.
In October 2021, Sharnie was promoted to Chief Executive Officer, recognising her brand building skills and leadership in creating an industry leading customer experience.
 
Prior to joining Pulse, Sharnie was an Account Manager at Fairfax Media for 2 years. She has worked in New Zealand and England in Marketing, Account Management and Recruitment. Sharnie has a BCom (Hons) from the University of Otago.

Artem Kartusov

Chief Financial Officer

Artem joined the Pulse Energy Team in January 2016 as Financial Controller. He was promoted to General Manager, Finance in September 2018 and Chief Financial Officer in April 2022. In this position, Artem leads the finance team to deliver statutory and management reporting and partners with the other businesses to drive financial results. Artem’s key focus is to drive clear insights into what makes the business more competitive and what delivers value for Pulse in competitive and rapidly changing energy markets.

Artem has over 17 years' experience in finance roles. Prior to joining Pulse Energy, Artem was Group Financial Controller for TSX and ASX-listed Besra Gold, including a period of time as interim Chief Financial Officer. Prior to Besra Gold, he held a number of senior financial roles with Two Degrees Mobile, SKM (Jacobs) and Ernst & Young.

He is a qualified Accountant (CPA) and holds an MBA from AIB Business School (Australia) and a Bachelor of Economics from the Higher School of Economics (Russia).

Louise Burgess

General Manager, Sales & Marketing

Louise joined Pulse Energy as General Manager Sales & Marketing in October 2021. She has previously worked in roles in the financial services, media and telecommunication sectors. She has experience leading marketing, insights and product development teams. Louise is responsible for the development and implementation of Pulse Energy’s sales and marketing strategy. She is passionate about developing customer centric propositions.

Louise has a Post-Graduate Diploma in Business (Marketing) from the University of Auckland and a Bachelor of Law (Hons) from the University of Birmingham.

Kasey Pasene

General Manager of Customer Experience

Kasey joined Pulse Energy in 2010 and has over 15 years of experience in the energy industry.

In 2017 Kasey took up a role as a Customer Experience Manager at Vocus Group where she assisted in the product and operational development of their energy product and lead digital transformation projects before returning back to the Pulse Family in 2019. In 2019, Kasey was promoted to General Manager Operations. Kasey leads the Operational Teams which includes Data Management, Billing, Field Services, Switching and Operational projects. In October 2021 Kasey was promoted to General Manager Customer Experience, leading our Customer Experience, Billing, Field Services, Switching and Project Teams.
 
Kasey has a business degree from Massey University majoring in Human Resource Management.

Ben Tan

General Manager Wholesale Market

Ben has been with Pulse since 2010 and has worked across a range of finance and analytic roles. His main area of expertise lies in managing wholesale risks and retail product design. He played a key role over recent years in important initiatives, including implementation of Time-of-use products and multi-utility offers.

Marlene Louw

People and Culture Manager

Marlene started her career in IT as a programmer, but soon found that customer service was a natural fit. Marlene owned and ran her own travel agency in South Africa for 5 years before moving to New Zealand in 2009 with her husband and 2 cats. Marlene worked her way up in the travel sector to Reservations Manager and eventually HR Manager.  After Covid put a stop to travel, Marlene worked with Evolution Traffic Management and Urban Maintenance Systems before flying solo as an HR Consultant, after which she joined Pulse.

Marlene completed her studies and gained a New Zealand Diploma in Business (Human Resource Management) and has a solid background of Employment Relations, Training, Recruitment and Onboarding skills, amongst others. She is passionate about supporting Pulse Energy in maintaining staff engagement and providing training and development to get the best from our people.