Below is some important information about your account with us.
Changes to Your Plan
Your new rates will be available to view online from 1 March 2024. There are no changes to your current Gas or LPG rates. New rates apply to your electricity rates only.
These changes are a result of the rising cost of energy supply and inflation. We’re conscious of the impact of increasing costs and understand this is a difficult time for many. We’ve made every effort to minimise this impact.
How to view your new rates
Please return to this page to view your new rates from 1 March 2024. If you have any questions, please take a look at our FAQs.
We're here to help
Our Pay it Forward Programme provides support to customers experiencing energy hardship and has helped over 4,000 customers since the Programme launched in 2020. If you’re struggling to pay your bill, please email our Customer Care Team to discuss payment options.