Your Price Plan

Below is some important information about your account with us.

Changes to your plan  

On 1 April 2026, your electricity rates will change. These changes reflect shifts in energy supply costs, growing demand across New Zealand, and updates to Network Services Charges.

We’re committed to keeping these changes as minimal as possible and supporting our customers. 

If you have broadband with us, your rates will also change from 1 April 2026. View your new broadband rates here.

How to view your new rates

To see the new rates that will come into effect from 1 April 2026, enter your Account Number in the form below.

If you have any questions, please take a look at our FAQs.  

Terms and Conditions updates

We’ve made some minor changes to your Terms and Conditions, which will apply from 1 April 2026. Visit pulseenergy.co.nz/terms for further information.  

We're here to help

Our Pay it Forward Programme provides support to customers experiencing energy hardship and has helped over 10,000 customers since the Programme launched in 2020. If you’re struggling to pay your bill, please email our Customer Care Team to discuss payment options.