Below is some important information about your account with us.
Changes to your plan
On 1 October 2026, your natural gas rates will change. These changes reflect an increase in the cost of delivering gas to your property.
We’re committed to keeping these changes as minimal as possible while continuing to look after our customers.
How to view your new rates
Your new rates will be available online from 1 September 2026.
If you have any questions, please take a look at our FAQs.
We're here to help
Our Pay it Forward Programme provides support to customers experiencing energy hardship and has helped over 10,000 customers since the Programme launched in 2020. If you’re struggling to pay your bill, please email our Customer Care Team to discuss payment options.
