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Your Price Plan

Below is some important information about your account with us.

 

Changes to Your Plan 

Your new rates came into effect on 1 April 2024. There are no changes to your current Gas or LPG rates. New rates apply to your electricity rates only.

These changes are a result of the rising cost of energy supply and inflation. We’re conscious of the impact of increasing costs and understand this is a difficult time for many. We’ve made every effort to minimise this impact.

How to view your new rates

To see the new rates that came into effect on 1 April 2024, enter your Account Number in the form below.

If you have any questions, please take a look at our FAQs.

 

We're here to help

Our Pay it Forward Programme provides support to customers experiencing energy hardship and has helped over 4,000 customers since the Programme launched in 2020. If you’re struggling to pay your bill, please email our Customer Care Team to discuss payment options. 

Price Plan Changes
Account Number field must contain 7-10 numbers
7-10 digit number found on your bill. There are no changes to your current Gas or LPG rates. New rates apply to your electricity rates only. Prices exclude GST.

   

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Contact Us

If you have any questions regarding the information above, simply fill in this form below and one of our team will be in touch.

7-10 digit number found on your bill

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Request A Call

Sign up online and receive a $100 joining credit on your first power bill and 6 months free NEON subscription.* Use the promo code BUNDLE100 when completing your sign up. Please complete the form below and one of the team will be in touch soon.

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