Our thoughts are with those affected by the severe weather across the North Island. If you’re currently without power, please check if there is an outage with your local lines company. If the outage is not known, please call 0800 785 733 and press 1.

In the event of an emergency, call 111.

If you have any questions about your account or need support, please contact our Customer Care team on 0800 785 733 or email customer.care@pulseenergy.co.nz

Pay it Forward.

Add a small monthly contribution to your Just Energy power bill to help families experiencing energy hardship.

Set up a contribution

We're matching every contribution to the Pay it Forward Programme, dollar for dollar!*

For every contribution our customers make, Just Energy will match this until 31 March 2026.*

You can help by adding as little as $2 to your bill each month to help support a family in need. We will make sure your contribution goes to a home that needs it the most.

The Pay it Forward Programme was established during the nationwide lockdown in 2020 to support families experiencing energy hardship. It is a joint initiative between Just Energy and our customers.

Thanks to the generosity of our customers, the Programme has already helped thousands of New Zealanders.

*Terms and Conditions apply.

Set up a contribution

Here's how the Pay it Forward Programme works.

Be a Just Energy customer

The Pay it Forward Programme supports our customers experiencing energy hardship.

Choose your contribution

You can contribute as little as $2 per month to the Programme. This will automatically be added to your monthly bill.

Pay it Forward

Contributions from the Programme are allocated at our discretion to customers experiencing energy hardship.

Want to get involved and join our team of people making a real difference?

You can help by adding as little as $2 per month to your energy account by completing the form.

You will need your Account Number. If you don't know your Account Number, please email us.

You can cancel, pause or change your contribution amount at any time by contacting our team.

Set up a monthly contribution to help support a family in need.

Full Name

Email Address

Account Number

I agree to the Just Energy Pay it Forward Terms and Conditions

If you would like to leave us a message

Here’s how together, we have helped families experiencing energy hardship so far.

A little kindness goes a long way.

Here at Just Energy, we're strong believers in giving back to our community and supporting local families.

This was the driving force behind the Pay it Forward Programme, a joint initiative between Just Energy and our customers, which provides support to customers experiencing energy hardship.

Thanks to the generosity of our customers, the Programme has already touched the lives of thousands of New Zealanders. Check out our articles to find out more.

Blankets and winter packs help keep Kiwi families warm

Read Article

Pulse Energy Pay it Forward Programme Wins Canstar Blue’s Innovation Excellence Award 2021

Read Article

Lending a helping hand with the Pay it Forward Programme

Read Article

Introducing the Pay it Forward Programme

Read Article

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Request A Call

Join Pulse Energy today and receive a $200 joining credit on your first power bill plus 2 months free broadband.*

Please complete the form below and one of the team will be in touch soon.

*Terms apply

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